Refund Policy

Effective Date: 1 September 2024

At Holograze, we are committed to ensuring your satisfaction with our 3D hologram fans. If you are not fully satisfied with your purchase, please review our refund policy below:

1. Eligibility for Refunds:

Refund requests must be made within [30] days of the purchase date.
The item must be in its original, unused condition and packaging.
Proof of purchase is required for all refund requests.

2. Non-Refundable Items:

Customized or personalized items
Items marked as non-refundable at the time of purchase
Products that have been used or altered

3. Refund Process:

To request a refund, please contact our customer service team at [email address] with your order number and reason for the return.
We will provide instructions for returning the item.
Once we receive and inspect the returned item, we will process your refund within [7-10] business days.

4. Shipping Costs:

Delivery fees are not charged at checkout and therefore will not be refunded.
The cost of return shipping is the responsibility of the customer unless the item was damaged or incorrect upon receipt.

5. Exchanges:

If you wish to exchange an item, please contact us at [email protected] for instructions. Exchanges are subject to product availability.

6. Contact Us:

For any questions or concerns regarding our refund policy, please contact us at [email protected]

Thank you for choosing Holograze. We value your business and are here to assist you.